Monday 4 March 2013 (6:00 - 7:30 pm - Open to all)
Lebanese consumers are not too familiar with a good thing supporting them: the Consumer Protection Directorate at the Ministry of Economy and Trade. It even has a 4 digit hot line: 1739 to receive consumer complaints. Previewing the event of the World Consumer Rights Day on March 15, this talk will cover the market surveillance techniques used in the CPD to protect your safety as consumers and to inspect the products you buy, the services and facilities you get and related issues. It will show you what your rights are and what to do if commercial entities step over them.
Fouad Fleifel is an engineer who has worked extensively with the Lebanese public sector. Ten years back he was appointed as the Director of the Consumer Protection Directorate and since 2005 he has been the Acting General Director of the Ministry of Economy and Trade. He managed since then to reform the unit, employing a new set of inspectors, reforming the laws to allow for deeper and fairer protection and creating new schemes for evaluating citizen complaints.